Frequently asked questions

What services does Pikabyte offer?

We specialize in custom software developments. We will identify whether web, mobile or desktop is the most suitable for your use case. We are able to provide data engineering and machine learning services in your system.

How long does a typical project take?

Project timelines vary based on complexity and scope. Our average delivery time for a medium complexity project is around 8 weeks. We provide detailed timelines during our initial consultation after understanding your requirements.

How much does a custom software project cost?

Most projects range from MYR 30,000 to MYR 150,000 depending on scope and technical complexity. We provide detailed proposals after understanding your requirements during discovery sessions.

What is your development process?

We follow an agile methodology with regular check-ins and deliverables. This includes discovery and planning, iterative development with weekly updates, testing and quality assurance, and deployment with ongoing support.

Do you offer ongoing maintenance and support?

Yes, we provide ongoing maintenance and support packages to ensure your software continues to perform optimally. This includes bug fixes, security and system updates and performance monitoring. Future development for feature enhancements can also be arranged.

Do you offer long-term development partnerships?

Yes. Many of our clients start with a single system and expand into multi-year partnerships as their business grows. We provide ongoing development, maintenance, feature enhancements, and technical consulting for clients who need continuous support. Long-term engagements are structured based on your evolving needs and can include dedicated capacity or project-based work.

How do you handle project communication?

We believe in direct, transparent communication. You'll have direct access to the engineers working on your project. We typically use tools like Slack and WhatsApp with our existing clients for day-to-day communication, and conduct regular video calls for progress updates. On-site visit is also possible if needed.

What is your pricing model?

We offer flexible pricing models including fixed-price projects for well-defined scopes and time-and-materials for evolving requirements. We provide detailed quotes after understanding your project needs during our initial consultation.

How do I know if custom software is worth the investment?

Most clients see returns within 6-18 months through operational savings and efficiency gains. Common benefits include reduced manual work hours (typically 10-20 hours per week recovered), elimination of error-prone processes, faster turnaround times for customer-facing operations, and better data visibility for decision-making. During our discovery sessions, we help you identify concrete operational bottlenecks and estimate potential time and cost savings to determine if custom software makes business sense for your situation.

Can you work with our existing team?

Absolutely. We can seamlessly integrate with your existing development team, providing additional expertise and capacity. We're experienced in collaborative workflows and can adapt to your team's processes and tools.

Do you sign NDAs and confidentiality agreements?

Yes, we take confidentiality seriously. We're happy to sign NDAs and other confidentiality agreements before discussing your project details. Protecting your intellectual property and business information is a priority.

Where is Pikabyte located?

Pikabyte is headquartered in Malaysia with team members across Penang, Selangor, and Kuala Lumpur. We also work with talented engineers across Asia, allowing us to deliver projects efficiently regardless of your location.